Customer Service

All about your order
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Shipping Information

All orders are typically processed within 24 hours and shipped via Ground services or USPS. Orders placed after 2 pm on a Friday are processed the following work day.

Shipping charges are calculated based on the total value of merchandise ordered before sales tax and according to the following schedule:

Total order value Shipping charges
Up to $15.00 $4.99
$15.01 to $20.00 $7.99
$20.01 to $34.99 $10.99
$35 and above No charge: Introductory free shipping promotion!

We reserve the right to alter the above freight charges at any given moment.

The free shipping promotion may be a limited time promotion and applies only to qualifying orders shipping to a single address in the contiguous U.S.

These shipping charges include order processing, item picking, handling, packaging and transportation costs.

Depending on where you live and day of the week you placed your order, you should expect to receive it between 1 and 10 days. All orders are shipped from Florida. Please allow sufficient time when shopping for Holiday gifts.

We regret that we cannot accept orders to APO and FPO addresses, Alaska, Hawaii and U.S. Territories.

We ship to the contiguous USA only.

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Payment

All amounts listed on this website are expressed in U.S. Dollars.

We regret that we cannot accept C.O.D. orders.

We accept PayPal, Visa, MasterCard, American Express and Discovery.

Checks and money orders are accepted with orders received through the mail.

  • Please Note: Checks & money orders need to be made out to I.M.C.G., Inc.

Our Mailing Address:
Cooks Innovations
801 International Parkway 5th floor
Lake Mary, FL 32746

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Sales Tax

Sales tax in the amount of 6% is charged to all orders shipping to a Florida address and is calculated on the value of the merchandise only.

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Order tracking

Upon completion of your order, you will receive a confirmation email that your order is being processed. That email will contain your unique order reference number. When your order has shipped you will receive a shipping confirmation email that may contain the tracking number. You can review the status of your shipment online, or you can call our Customer Service Dept at 877-381-7259.

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Returns and Exchanges

We will do everything we can to ensure you are fully satisfied with your purchase. If for any reason you are not happy with our product, just return it to us in its original condition within 30 days and we will gladly exchange it or refund the purchase price. Shipping charges are not refunded unless the product is defective or if an error was made on our part.
Returns and exchanges need to be accompanied by the original packing slip and the reason for the return. They need to be shipped pre-paid to:

Cooks Innovations
801 International Parkway 5th floor
Lake Mary, FL 32746

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Refunds

Refunds are posted to the original credit card used to place the order. Expect to see the refund on your statement within 1-2 billing cycles.

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On Sale and Promotions

Items that are listed on sale or other promotion are temporary offers that may be changed at any time and do not apply to previous orders. We review our website continuously and try to ensure all information is accurate and correct. Nevertheless, errors may occur and we reserve the right to change pricing, information, terms and conditions without prior notice.

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Contact Us

If you have questions about your order, please send an email to info@cooksinnovations.com or call 877-381-7259 (Mon-Fri 9 am to 5 pm EST).

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Copyright

All text, graphics, images, logo’s, videos, digital downloads and artwork are the property of Cooks Innovations or our suppliers and are protected by United States and international copyright laws. Nothing from this website may be reproduced without prior written consent.