FAQs

Everything you wanted to know about Cooks Innovations

FAQs

How do I contact Cooks Innovations?

You can reach our Customer Service Center, Monday through Friday, 9 AM to 5 PM Eastern, at 1-877-381-7259.

You can also conveniently email us at info@cooksinnovations.com.

Where do you ship?

All goods are shipped from Florida to addresses in the continental United States. We regret we do not ship to Alaska, Hawaii, US Territories, PO Boxes, or APO and FPO addresses.

Do you ship to Canada?

We regret we do not ship to Canada. All prices listed are in US currency.

How much does shipping cost?

Shipping charges are calculated based on the total value of merchandise ordered before sales tax and according to the following schedule:

Total order value Shipping charges
Up to $15.00 $4.99
$15.01 to $20.00 $7.99
$20.01 to $34.99 $10.99
$35 and above No charge: Introductory free shipping promotion!

How long will my order take to process?

Orders are typically processed within 24 hours and shipped via Ground Services or USPS. Orders placed after Friday at 2 PM are processed the following business day.

Can I ship to multiple addresses?

Yes you can. Multiple shipping addresses can be managed at checkout or in your My Account.

Do you accept checks or money orders?

Yes, checks and money orders are accepted with orders received through the mail.

Please Note: Checks & money orders need to be made out to I.M.C.G., Inc.

Our Mailing Address:
Cooks Innovations
801 International Parkway 5th floor
Lake Mary, FL 32746

Can I track my order?

Yes, you can track your order!  After placing your order, you will receive a confirmation email containing a reference number you may use to view your order and shipment status online at any time. You can also call our Customer Service Department for any further questions.

What can I do if I ordered the wrong item?

Please call our Customer Service Department as soon as possible. We will cancel or modify the order if it has not yet shipped.

Can I cancel my order?

If your order has not yet shipped, you may cancel it for any reason. Please call our Customer Service Department us at 1-877-381-7259 and have your order number handy.